Foundations of Managing Challenging Behaviour – Tennant Creek

In this training, you’ll learn about behaviour response, assertiveness technique and managing conflict. You’ll learn how to identify, act on and prevent challenging behaviour.

Join like-minded people, enjoy light refreshments and take away practical knowledge that can be immediately applied in the workplace.

You will learn:

  • How to identify challenging behaviour and the foundations of trigger responses.
  • Actions you can take such as feedback and useful language.
  • Prevention strategies such as communiction styles and assertiveness techniques.

 

Who Should Attend:

  • Anyone interested in ongoing performance management.
  • Those in Customer Service that want to sharpen their skills.
  • Managers or Leaders wanting to feel more assertive and less aggressive.
  • Organisations wanting to increase career development with their employees.
  • Anyone fearful of saying the wrong thing.

 About Your Facilitator

Barbara Clifford (The Time Tamer) has spent over 20 years working in stressful and time precious industries such as film, hospitality and marketing. She has always had a passion for making sense of things. Having worked in creative and service based industries, Barbara is sought after like a beacon in a sea of chaos to simply get things organised! Barbara assists people to find clarity in their environment, control of their time and alleviate stress. Her simple systems bring total alignment from vision to action. Barbara is a master at facilitating group learning by drawing out personal knowledge in a way that the group feels enlightened and empowered. Barbara’s professional experience has been diverse and included contracts with small business, Entrepreneurs, Not For Profits, Aboriginal Organisations, Media, Marketing, Universities, Cruise Ships, Aged Care and Health Services to name a few. Barbara is a highly regarded industry expert and international speaker.

This is a joint venture between the Chamber of Commerce Northern Territory – Alice Springs and The Time Tamer.  Please make all reservations through the Chamber of Commerce.

21st March 2018

7:30am – 10:30am

RSVP: 8952 4377

Chamber Members: $220

Non Members: $250

Location to be advised.

Tennant Creek, NT 0860


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