In this training, you’ll learn about behaviour response, assertiveness technique and managing conflict. You’ll learn how to identify, act on and prevent challenging behaviour.
Join like-minded people, enjoy light refreshments and take away practical knowledge that can be immediately applied in the workplace.
You will learn:
- How to identify challenging behaviour and the foundations of trigger responses.
- Actions you can take such as feedback and useful language.
- Prevention strategies such as communiction styles and assertiveness techniques.
Who Should Attend:
- Anyone interested in ongoing performance management.
- Those in Customer Service that want to sharpen their skills.
- Managers or Leaders wanting to feel more assertive and less aggressive.
- Organisations wanting to increase career development with their employees.
- Anyone fearful of saying the wrong thing.